Knitwits Animal Hats Refund Policy

Knitwits Refund Policy

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We accept refunds and exchanges.

Returns
Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it or damaged upon delivery.

To complete your return, we require a receipt, order number or proof of purchase from http://www.knitwits.com. 

We no longer offer refunds on late shipments.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
rickey@deluxhats.com

Sale items (if applicable)
Items purchased on sale may be refunded for the sale purchase price.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at rickey@deluxhats.com and send your item to: 288 Judson St. Unit 6, Etobicoke, Ontario, CA, M8Z 5T6.

Shipping
To return your product, you should mail your product to: 288 Judson St. Unit 6, Etobicoke, Ontario, CA, M8Z 5T6.

You will be responsible for paying for your own shipping costs for returning your item (unless wrong item is received, or item was damaged upon arrival). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We don’t guarantee that we will receive your returned item.

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